FREQUENTLY ASKED QUESTIONS

  • I’ve never done Pilates, will I like it?

    You will L-O-V-E it! We use a pretty cool piece of equipment called the Project  Reformer, We have 10 reformers in our studio and a separate one we use for private sessions. You will use muscles you never knew you had, and will strengthen & lengthen in a way you never have before! The cool part is that there are plenty of modifications and variations for each exercise, so there will always be something you can do, no matter what level you are at, or what injury (or sore muscle) 😜 you are nursing!

  • Can I try a class for free?

    Ask about our community classes and specials! We offer a constant buy one get one free for new members! 

  • What should I bring to class?

    Bring your powerful self 💪🏼,we will do the rest! All you need is comfortable work out clothes you can groove in and GRIP SOCKS! Those are mandatory not only for cleanliness, but also to prevent you from slipping around on the equipment, especially if you plan  to get sweaty! Speaking of sweaty we have towels for rent for 2 bucks if you forgot yours at home! We also have refreshing complimentary eucalyptus towels available for you post work out.

  • Do you have water?

    Yes we have a filtered tap 💦at the sink by the front desk! We also sell the best alkaline bottled water brought to you exclusively from Citizen Water Company along with a variety of other beverages such as Kombucha, Cold Brew Coffee & Hot Teas!

  • Are there lockers and showers?

    Yes! You can store and lock 🔐your valuables safely while you sweat with us! You can also shower up post work out so you can go home or back to work squeaky clean 🚿!

  • Should I do private sessions?

    We do offer private & semi private sessions if you prefer to have one of our awesome trainers all to yourself! These private training sessions will complement our group classes to help you advance faster with your form & technique! These are totally not mandatory and you will cruise along just fine in our group classes as long as you have no major ailment that would need “one on one” attention.  So if that’s the case then, yes, book a private with us! We also offer a buy one get one free for private sessions with new members!

  • How do I purchase/schedule classes?

    We work with the MindBody Software system as most fitness studios do now-a-days. Links are found directly on our website. If you click on the class schedule it will take you right to a page where you can click to book! If you click on our pricing page you can click on any of the packages that interest you to buy! If you have an account already set up then, click login at the top right corner of our website home page. It’s super user friendly but if you need help navigating please feel free to email or call us on the good ole’ telephone ! You can also download our app from the app store! We highly recommend using it as it’s super easy and mobile friendly. Follow the links below to download.

    Android               iOS             

  • Is there an age limit?

    We offer group classes for anyone 16 and up. Under 16 is a case by case basis and would need parental consent. ✍🏼That means parents on premises for the first session!

  • What if a class is full? How does waitlist work?

    Don’t sweat it! You will most likely get all the classes of your choice! If you see a class you want that is full, simply click on it, and confirm your spot on the waitlist.  Just check your email frequently so you will  know when get in and have been confirmed for the class! This email will go out at least 12 hours in advance since that is our cancellation policy! If you change your mind or make other plans for that time slot please remove yourself from the waitlist so you don’t forfeit your session or get charged for a no show! Its also GOOD KARMA 😇to release the space for a fellow community member!

  • I’m running late, should I call?

    Yes please call or email to let us know you are on your way so we don’t give up your spot to a waiting/waitlisted member. We allow a grace period of 10 minutes maximum without a phone call. 

  • Can I leave class early?

    Yes we don’t hold you hostage🔫 ! However, please be cognizant of the other member’s space and try to grab a spot close to the exit door if you know you have to boogie early. Also let your instructor know so they don’t think you are leaving because you don’t like their playlist🙉 !

  • What happens if I miss a class?

    Booooo! Kidding – kinda! If you can’t help it meaning you can’t cancel at least 12 hours before class then PRETTY PLEASE 🙏🏼cancel as soon as possible even if its an hour before so that other members can get a chance to take that spot. If you are on a package or membership which includes a set amount of sessions you will loose your session. If you are on a unlimited membership you will be charged a no show fee of $25. So please do your best to cancel – we don’t want to charge you but it is the only way we can keep everyone accountable for their reservations, especially since we have such a limited amount of machines. 

  • What is your cancellation policy?

    Cancellation window is 12 hours before class. period. No ifs, ands or buts. If you are on a package or membership which includes a set amount of sessions you will loose your session. If you are on a unlimited membership you will be charged a no show fee of $25. So do your best to cancel please – we don’t want to charge you but it is the only way we can keep everyone accountable for their reservations, especially since we have such a limited amount of machines. 

  • Where are you located? Is there parking?

    We are right on PCH a couple of blocks from Newport Blvd! Super convenient parking located in back! If you park in back make your way to the center of building you will see an open walkway towards the front of thebuilding, the entrance to our space is on the right hand side.

  • Do you have childcare? What is the age limit? How do I sign up?

    Yes we do have the cutest 💫childcare room with hand selected staff that are loving and patient and there to entertain your little ones while you enjoy your freedom! Minimum age is 3 months and maximum is 10 years old. If they are over the age of 10, they are welcome to hang in the childcare space with staff approval. Pre Sign-ups are encouraged but not mandatory, we do have a limit so if you know you will need your little ones looked after sign them up! First time sign ups for Littles will need to be done over the phone or in person then it’s an easy breezy online process, just like how you reserve your sessions!

  • Can I host a party at ekam?

    Yes you can! We would love to help you set that up! We have the option of having up to 10 people in a chartered class for you! Anything from team bonding to bridal 💍showers! We could even set up post workout treats and refreshments in the lobby. Just let us know what you had in mind!

MORE QUESTIONS?

EKAM PILATES IS HERE FOR YOU!